FAQ
Frequently Asked Questions (FAQ)
1. What types of gifts do you offer?
We offer a wide range of gifts for all occasions, including birthdays, anniversaries, holidays, and more. Our collection includes personalized items, unique finds, luxury goods, and practical gifts to suit every taste and budget.
2. How can I search for a specific gift?
You can use the search bar located at the top of our website to find specific items. You can also browse through our categories or use filters to narrow down your search by occasion, price range, or recipient.
3. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for a small additional fee. During checkout, you can select gift wrapping options and include a personalized message to make your gift even more special.
4. How do I place an order?
To place an order, simply browse our website and add your desired items to the cart. When you’re ready, click on the cart icon and proceed to checkout. Follow the prompts to enter your shipping information and payment details.
5. What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.
6. Can I modify or cancel my order after it has been placed?
Once an order is placed, we begin processing it immediately to ensure timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes after the order is processed.
7. What are your shipping options?
We offer several shipping options including standard, expedited, and express delivery. Shipping rates and delivery times vary depending on the destination and the shipping method selected.
8. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
9. Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times vary based on the destination country. Please note that international orders may be subject to customs duties and taxes.
10. What is your return policy?
We accept returns within 30 days of receipt, provided the items are unused and in their original packaging. To initiate a return, please contact our customer service team for instructions. Please note that some items, such as personalized gifts, may be non-returnable.
11. How do I exchange an item?
If you wish to exchange an item, please contact our customer service team to initiate the process. You will need to return the original item and place a new order for the desired replacement.
12. Do I need to create an account to make a purchase?
Creating an account is not required to make a purchase, but it offers benefits such as faster checkout, order tracking, and access to your order history. You can create an account during checkout or by registering on our website.
13. How do you protect my personal information?
We take your privacy and security seriously. Our website uses SSL encryption to protect your personal and payment information. We also adhere to strict data protection policies and do not share your information with third parties without your consent.
14. How can I contact customer service?
You can reach our customer service team via email at [meraphotowala1@gmail.com.com](mailto:meraphotowala1@gmail.com) or by filling out the contact form on our website. We are available to assist you from Monday to Friday, 9 AM to 5 PM.